How to Verify the Authenticity of Your Android Tablet in Tenerife?
Asked May 7, 20180 views1 answer
I recently bought an Android tablet called the TabXPlus in Tenerife, and I'm concerned it might be a fake. The back of the tablet has the Google logo, and it came in a Google box. It had AVG antivirus pre-installed, which detected two threats. I returned the tablet to factory settings and installed a different antivirus that works in my area, which now shows no threats. However, I've lost access to the apps that were originally installed, especially one that provided access to various global TV channels, newspapers, and sports. I suspect that app was rogue. Can anyone provide insights or advice?
Understanding Your Android Tablet Concerns
When purchasing an Android tablet, especially in a location like Tenerife where counterfeit products may circulate, it’s important to ensure that you are buying a legitimate device. Your concerns about the TabXPlus could stem from various factors, including potential counterfeit origins, pre-installed apps that may be suspicious, and antivirus alerts. In this answer, we’ll explore how to assess the authenticity of your device, troubleshoot issues, and safeguard your tablet.
Assessing the Authenticity of Your Tablet
Identifying Genuine vs. Counterfeit Devices
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Manufacturer Details:
- Check the packaging for manufacturer details. A genuine product usually contains branding and contact information.
- If the box states "Designed in the USA, made in PRC" without a clear manufacturer, it may indicate a generic device.
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Model Number:
- Look for a model number on the tablet itself, usually found in the settings under About Tablet or on the back of the device.
- Compare this model number with legitimate Google products. Refer to Google's official hardware list to check if your model is listed.
Expert Answers
BN
Byron Nar
Answered May 7, 2018
It sounds like you might have purchased a generic Android tablet rather than a genuine Google product. The specifications you mentioned, like the 10.5" ULTRA HD IPS LED display and the Advanced Android 7.1 OS, suggest it’s not one of the recognized Google hardware devices. Genuine Google tablets, like the Nexus or Pixel series, typically have specific model numbers and branding that would be clearly identifiable.
The fact that the box states "designed in the USA" and "made in PRC" is common for many generic devices, which often try to create an impression of quality without actually being backed by a reputable manufacturer. If there’s no identifiable manufacturer on the box or any support information, it’s likely that you’ve got a generic model. These devices can function similarly to more recognized brands, but they often come with issues like poor battery life and lack of reliable customer support.
Since you mentioned that the tablet is running slowly and doesn't hold its charge well, those are common complaints with lower-quality devices. It's good to hear that you've removed the suspicious app and are now using Sophos Home antivirus, which should help keep your device safe. Be cautious with any apps that promise too much, especially if they seem too good to be true, as they often can lead to issues like malware or poor performance.
As for the warranty, if the tablet is indeed a generic one, you may find it difficult to claim any support or service. It's unfortunate that you encountered this situation, especially while traveling. It’s a good reminder to be vigilant about where and what you're purchasing, especially in areas known for counterfeit products. If you have a free Google phone Android One, just make sure to check its authenticity as well, and consider taking it to your local phone company for further advice.
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