How to Troubleshoot XDECT 8155 + 2 Phone Issues After NBN Connection?

Understanding Your XDECT 8155 + 2 Series Phone System and NBN Connection

If you're experiencing issues with your XDECT 8155 + 2 Series phone system after connecting to the NBN through a Telstra Gateway TM Hybrid Fibre Coaxial modem, you're not alone. This guide will help you troubleshoot the problem and get your phone system back up and running.

Why Your Phone Isn't Working

When transitioning to the NBN, your home phone service may change from a traditional landline to a Voice over Internet Protocol (VoIP) service. This change can lead to some connectivity issues if your phone system is not set up correctly with the new modem.

Steps to Resolve Your Phone Connectivity Issues

Step 1: Check Connections

1. Base Station Connection:

   • Ensure that the phone cord from your XDECT base station is plugged into the correct port on your Telstra modem.
   • The phone line should be connected to the modem's "Phone" or "Line" port, not just any available port.

2. Power Supply:

   • Confirm that the base station is powered on. The power indicator light should be lit.

Step 2: Verify Dial Tone

After ensuring that your connections are correct, check if you have a dial tone on your phone: