How to Troubleshoot BD-C6800 Blu-ray Player Not Playing Discs?

If your `BD-C6800` Blu-ray player isn't playing any Blu-ray discs, there are a few things you can check. First, make sure that the Parental Control settings aren't blocking the discs. You can find guidance on how to access these settings in the user manual, which you can download from the Samsung support website. Next, inspect the discs themselves. Even new discs can sometimes have manufacturing defects, so check for any scratches or smudges that might prevent playback. If the discs look fine, it's also a good idea to ensure that your player has the latest firmware. You can check the firmware version by turning on the player, ejecting the disc tray, and pressing and holding the Info button on the remote or the player itself. The firmware version will be displayed on the screen. If your version is `BSP-C6800WWB-1014.1`, then you already have the latest update. If you've confirmed that the Parental Controls are off, the discs are in good condition, and the firmware is up to date, try playing regular DVDs or CDs. If those play without issue, you might want to reset the player to its default settings. To do this, power on the player, ensure your TV is set to the correct input, and without a disc in the player, press and hold the stop button. If none of these steps resolve the issue and your player still won't play Blu-ray discs, it may need servicing. In that case, I can help you find a nearby service center if you provide your zip code.