How to Fix the 'No Link to Base' Message on Your Phone

To resolve the issue with your phone displaying "No link to base. Move closer to base, try again," start by disconnecting the AC adaptor from the unit. Wait for about a minute before reconnecting it. Sometimes, the plug can become loose or not fully inserted, which can cause connectivity problems. If that doesn’t solve the issue, you may need to re-register the handset. Begin by pressing the `MENU` button on the handset. Use the `▲` or `▼` buttons to select "Initial setting" and then press `OK`. Next, again use the `▲` or `▼` buttons to find "Registration" and press `OK`. After that, select "HS Registration" and press `OK` once more. Now, move to the base unit and press and hold the `LOCATOR` button for about five seconds. If you hear a registration tone, that’s a good sign; if all registered handsets start ringing, just press the same button again to stop them. You need to complete the next step within 90 seconds. On the handset, press `OK` and wait for a long beep to confirm that the registration was successful. While the registration is happening, you should see a message on all registered handsets indicating that the "Base is in registering mode." If the phone seems to be working after this, but the lights beneath "Link" and "Telephone 2" on the ARRIS box are still off, it’s worth checking how many handsets are linked to the base. If one of the handsets still doesn’t work after following these steps, it might be defective.