How to Fix the CC97 Error Code on Your Cox Receiver?
Asked Mar 8, 20180 views1 answer
This morning, I started my TV and received a message stating that no Cox cable card was detected. The receiver shows an error code of CC97. I need help resolving this issue.
Understanding the CC97 Error Code on Your Cox Receiver
When you encounter a message indicating that "no Cox cable card was detected" along with the error code CC97, it typically suggests an issue related to your cable service. This can happen for a variety of reasons, from simple connection issues to more complicated hardware problems. Here’s a comprehensive guide to help you troubleshoot and resolve the issue.
Common Causes of the CC97 Error
- Cable Connection Issues: Loose or improperly connected cables can prevent the cable card from being detected.
- Cable Card Malfunction: The cable card itself could be malfunctioning or improperly seated in the receiver.
- Receiver Issues: The cable receiver may need a reset or could be experiencing a software glitch.
- Service Interruptions: There may be service outages or issues with your Cox account.
Step-by-Step Troubleshooting
Step 1: Check Cable Connections
- Inspect the Cables: Ensure that all cable connections are secure. This includes:
- The coaxial cable connected to the cable box.
- The HDMI or other video cables connecting the cable box to your TV.
- Tighten Connections: If any cables seem loose, tighten them securely.
Expert Answers
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Byron Nar
Answered Mar 8, 2018
If you're encountering the `CC97` error on your TV, the first thing to try is rebooting your cable box. You can do this by unplugging the power cord from the back of the box, waiting for about two minutes, and then plugging it back in. This simple reset often resolves many connectivity issues.
If the problem persists after rebooting, check the connections. Make sure that the cable connecting your TV to the cable box is securely attached. If you recently replaced this cable, double-check that it’s compatible and properly connected. Sometimes, a loose or faulty cable can lead to error messages like the one you're seeing.
If you’ve already tried these steps and are still having trouble, it might be worth reaching out to customer support for further assistance. They can help you troubleshoot the issue more thoroughly. If the problem continues to occur, don’t hesitate to follow up with them.
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