How to Fix the C4EBA341 Error on HP Envy 5530 Printers?

Hello and welcome to ExpertHelp.com! My name is [REDACTED NAME] and I'm going to do everything in my power to answer your question to your full satisfaction! Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :) I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then. --- I'm here. --- Hi [REDACTED NAME], Can you tell me what HP Device and Model are you having trouble with? --- HP Envy 5530 All-in-One --- Ok [REDACTED NAME], Lets do this one first. Power OFF the printer and unplug it from the Power Cable. Unplug it from the Wall power. Let me know once it is unplugged. We will have to wait for 15 to 20 sec. --- I can't turn off the printer. It turns back on with the same message. I have now, however, unplugged the cable. --- Ok so the printer is OFF now right since you unplug the power? --- Yes. --- Keep it like that for 20 sec then reconnect the power cable and turn it ON. --- Done, and no change. Still getting the same message. --- Ok, Can you try removing all the cartridges and Put it back in and make sure all are attached Firmly. Once all the ink are back in. Shut it down by the power cable and plug it back in to Turn it on. --- I can't get the cartridges out. They're way on the right side. The color cartridge won't seem to budge. I can't access the black. --- Are you trying accessing them with the printer ON or OFF? --- I've tried both. --- Then That could be what's causing your Error. That Printhead is somewhat stuck. Can you try manually pulling it out a BIT while the printer is OFF Pull it to the left at least 2 inches move. then power ON the printer and close the door and reopen it and Let see if that moves on its own after that. --- I just got the color cartridge out. I can't get to the black. Power currently is off. --- I can't move the printer head. --- Can you check for any paper maybe jamming its movement? --- I had a jam last night, cleared it and don't see anything jamming it now. At least nothing, plainly in sight. --- Try using a flashlight and see anything that could be blocking its path or under it. --- Done. Don't see anything. --- can you check the steps here and try the steps that applies to your model? --- Hi [REDACTED NAME], Let me know how it goes, I will be waiting for your reply Thanks! --- Working. No signs of any further jam. Perhaps, I just needed to remove and reinstall everything. Thanks. --- Is it working all now? --- I've very much enjoyed helping you with your HP question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen. By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason. Accept Answer Thanks for allowing us to help you! --- I'm getting a message that it's printing an alignment page. Nothing happening. Print items stored when it was down have printed. --- Yes It will print all the Queue it has, just wait for the alignment and see if it has another instruction with completing the alignment. Let me know --- Crap. I canceled the alignment page, turned the printer off, back on and am now getting the C4E ... message again. --- OK. I cleared the C4E message. The alignment page print message is up again. I'll let that run for a while. --- Ok Let it finish and follow the instructions if it gave you. I'll be standing by your update. --- Will do. --- The alignment message is printing over other items I'm trying to print, and then I get the same message about printing the alignment page on the control panel. --- Shut off the printer first and Turn it back on. Do not print yet unless it says Ready. --- Still doing the alignment? --- Powered off. Still get the alignment message. Unplugged it. Same result. I first get a load paper message. There is paper in the tray. --- Can you tell me the exact message about the alignment? --- "Now printing alignment page..." with the swirling circle above. --- can you start tapping on Cancel and see if it will cancel the alignment. --- I did that right after your message. Still getting a swirling circle saying "canceling." --- Also unplug it first on your computer and lets wait it out on Cancelling. If not Restart your Printer with the USB cable unplug and cancel it if it says printing. --- Unplugged and waiting for message to disappear. --- Ok Lets wait it out for at least 10mins If not We'll do a remote to your computer ok? --- OK. --- It's been 15 minutes. Still not canceling. --- Ok, Lets do remote on your computer Click here https://www.fastsupport.com/533721584 This will download the APP please run it and say allow and YES to join --- Dear [REDACTED NAME], It was a pleasure helping you with your HP issue today. Here is a summary of the resolution. Issue identified : Error on printer. "C4EBA341" Solution Implemented : Call customer / Power cycle the printer Unplugged and plugged back in to Power Manually moved the Printhead from the rest position. Restart printer Issue resolved Reinstall printer driver and found that the scanner is bad. Customer agreed Test print OK Issue resolved If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email ([REDACTED EMAIL]) OR call us at [REDACTED PHONE]