How to Fix Sound Issues on Your Onkyo HT-RC360 Receiver?
Asked May 21, 20140 views1 answer
I am experiencing an issue with my Onkyo HT-RC360 receiver; the sound has stopped working completely. No sound is coming from any of the inputs on the receiver. However, when I connect directly to the output on my Samsung Series 8 TV, I do get sound. Even when I switch the receiver to the tuner, there is still no sound, not even static. I need help figuring out what might be wrong and how to fix it.
Troubleshooting Sound Issues on Your Onkyo HT-RC360 Receiver
Experiencing sound issues with your Onkyo HT-RC360 receiver can be frustrating, especially when you know that your other devices are functioning correctly. Below is a comprehensive guide to help you diagnose and resolve the sound problem effectively.
Step 1: Basic Checks
Before diving into more complex troubleshooting, ensure you've checked the following:
- Volume Level: Make sure the volume is not muted or set to a very low level.
- Input Source: Confirm that you have selected the correct input source on the receiver.
- Speaker Connections: Check all speaker wires and ensure they are properly connected to both the receiver and the speakers.
- Power Connection: Ensure the receiver is powered on and connected to a working outlet.
Step 2: Reset the Receiver
Sometimes, a simple reset can resolve many issues:
- Turn off the receiver.
- Unplug the power cord from the outlet.
- Wait for about 30 seconds.
- Plug the power cord back in and turn on the receiver.
This process can help clear any temporary glitches that may be affecting sound output.
Expert Answers
RD
Ramy De Jesus
Answered May 22, 2014
It sounds like you're having some trouble with your Onkyo HT-RC360 receiver not producing sound. One of the common reasons for this issue is that the receiver may need a firmware update. You can update the firmware either through a USB drive or via an internet connection. If you haven't done so already, make sure to check if your receiver is up to date.
If you're using a USB drive and it's not being recognized, try using a different USB port on your computer to download the firmware. Sometimes, the USB port on the receiver might not be functioning properly, so it’s worth trying another port or even a different USB drive if you have one available.
When you plug the USB into the receiver, it might display "initializing." This process can take some time, so be patient and allow it to complete. If it seems to be stuck on "initializing" for an extended period, try turning off the receiver and unplugging it from the power outlet for about 30 seconds before plugging it back in. This can sometimes help reset the system.
If you're using an Ethernet connection and the firmware update option is still greyed out, ensure that your internet connection is stable. After resetting the receiver, attempt to access the firmware update again. Once the update is complete, check if the sound issue is resolved. If you're still having trouble after these steps, let me know what happens, and we can explore further options.
Still need help?
Connect with verified experts who can solve your problem today.