How to Fix Persistent Paper Jam and Error Code Issues on HP OfficeJet Pro 6968?
Asked Mar 24, 20170 views1 answer
I am experiencing an issue with my HP OfficeJet Pro 6968. I keep getting a message indicating a paper jam, but I cannot find any paper jammed in the printer. Additionally, I receive repeated notifications suggesting that I am not turning off the printer properly, even though I am. Lastly, there’s a persistent message stating that there is a problem and to contact HP, along with the error code 0x6100004a. I need help resolving these issues.
Troubleshooting Paper Jam and Error Code Issues on HP OfficeJet Pro 6968
Experiencing a persistent paper jam message on your HP OfficeJet Pro 6968 can be frustrating, especially when there is no visible paper obstruction. This guide will help you troubleshoot this issue, along with the accompanying error messages and notifications.
1. Initial Checks
Before diving into advanced troubleshooting, perform these initial checks:
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Power Cycle the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for at least 60 seconds.
- Plug it back in and turn it on.
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Check for Paper Obstructions:
- Open the printer and visually inspect for any small pieces of paper or debris.
- Ensure that the paper tray is properly seated and contains the correct size and type of paper.
2. Removing Ink Cartridges
If the error persists, you may need to remove and reseat the ink cartridges. If the carriage is stuck and won’t move, follow these steps:
Steps to Remove Ink Cartridges
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Open the Ink Cartridge Access Door:
- Make sure the printer is powered on.
- Open the ink cartridge access door.
Expert Answers
RD
Ramy De Jesus
Answered Mar 24, 2017
To address the paper jam issue with your HP OfficeJet Pro 6968, start by turning on the printer and waiting until it’s idle and silent. If you’re using a USB connection, disconnect it from the back of the printer, but keep any network or wireless connections intact. Next, remove the ink cartridges carefully. With the printer still on, unplug the power cord from both the printer and the wall outlet. Wait for at least 60 seconds before plugging the power cord back into the wall and then reconnecting it to the printer. If the printer doesn’t turn on automatically, switch it on manually. Allow it to go through its warm-up period until it’s idle and quiet again.
Once that’s done, reinsert the ink cartridges and close the access door. If prompted, print a calibration page. If you had disconnected the USB cable, reconnect it now and try printing again. If the error persists, check inside the printer for any small pieces of paper that might be stuck.
If you’re having trouble with the ink cartridges not sliding out, ensure that the ink cartridge access door is fully open. If the carriage doesn’t move, try powering off the printer for about five minutes and then turning it back on. If the carriage remains stuck, it could indicate a hardware issue. Since your printer is less than a year old, it should still be under warranty. You can take it to an HP service center or return it to the place of purchase for assistance.
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