How to Fix Pandora App Issues on Samsung Smart TV?
Asked Nov 26, 20170 views1 answer
I am experiencing issues with the Pandora app on my Samsung smart TV. The error message indicates a network connection problem, but I have tested the connection and it is working fine. All my other apps are functioning properly. I have also tried uninstalling and reinstalling the Pandora app, but it still does not work. I need help resolving this issue.
Troubleshooting Pandora on Your Samsung Smart TV
Experiencing issues with the Pandora app on your Samsung Smart TV can be frustrating, especially when other apps work perfectly fine. Below, we've compiled a comprehensive guide to help you resolve the network connection problem and get Pandora functioning again.
Step 1: Confirm Network Connection
Even if other apps are working, it's essential to double-check your network connection.
-
Test Your Internet:
- Navigate to your TV’s Settings.
- Go to Network and select Network Status.
- Ensure that it shows a successful connection.
-
Restart Your Network:
- Unplug your router from power.
- Wait for at least 2 minutes before plugging it back in.
- Once the router is back online, check if Pandora functions correctly.
Step 2: Check for Updates
Outdated software can lead to compatibility issues with apps.
-
Update Your TV Software:
- Go to Settings > Support > Software Update.
Expert Answers
FA
Ferdinand Aquino
Answered Nov 26, 2017
If you're having trouble getting Pandora to work on your Samsung Smart TV, there are a few steps you can try to resolve the issue. First, it’s a good idea to perform a factory reset on your TV, as this can help reset the app and clear any glitches. To do this, open the Menu or Settings page using your remote. Navigate to SUPPORT, then select SELF DIAGNOSIS, and choose RESET. You may be prompted to enter a PIN; if you haven't changed it, the default is "0 0 0 0."
After the reset, make sure your TV is connected to your Wi-Fi network. Once you're reconnected, try launching Pandora again to see if the issue is resolved. If you continue to experience problems, it might be worth checking for any software updates for your TV or the Pandora app itself, as these can sometimes fix compatibility issues.
Still need help?
Connect with verified experts who can solve your problem today.