How to Fix iPhone Stuck in Recovery Mode with Support.apple.com/iphone/restore Message?
Asked Nov 5, 20160 views
I am experiencing issues with my phone. Yesterday, it seemed to be resolved, but this morning it was off again. I turned it back on, and I received a message directing me to support.apple.com/iphone/restore, along with an iTunes image showing an arrow and a plug icon. Unfortunately, it won't let me proceed any further, and then the phone shuts itself off again. I need help with this problem.
Understanding the Problem
When your iPhone displays a message directing you to support.apple.com/iphone/restore along with an iTunes image, it indicates that your device has entered Recovery Mode. This usually happens when the iOS is corrupted or there's a significant software issue.
Prerequisites
Before you begin troubleshooting, ensure you have:
- A computer with the latest version of iTunes installed (for Windows) or Finder (on macOS Catalina or later).
- A compatible USB cable to connect your iPhone to the computer.
- A stable internet connection.
Steps to Resolve the Issue
Step 1: Connect Your Device to a Computer
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Turn off your iPhone:
- For iPhone 8 and later: Press and hold the side button and one of the volume buttons until the slider appears. Drag the slider to turn off your iPhone.
- For iPhone 7, iPhone 7 Plus, and earlier: Press and hold the side or top button until the slider appears, then drag the slider.
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Connect your iPhone to your computer using the USB cable while holding down the necessary button to enter Recovery Mode:
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