How to Fix iMessage Not Sending on iPad: Troubleshooting Guide

Thank you for contacting ExpertHelp LLC. My name is [REDACTED NAME] and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience. Please refresh this page by pressing F5 on your keyboard or check the email that you used to contact us as you will receive notifications whenever I post a comment or reply. --- Hi, As for initial troubleshooting, please try to reset your iPad. This won't lose your data. Reset the device by holding the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time. Hold them both until you see the screen go black. In some cases, you may need to keep holding them even after the red power off slider appears. If it does, just keep holding it. Wait until the white Apple logo appears. When this happens, you can let go - the device is rebooting. Let me know if this works. --- No it does not work --- Hi, Thank you for the response. The contact you are sending it to must verify their contact number/email to iMessage. Then it will work. Please try going to your contacts, then the page of the contact the message will go to, then press send iMessage. Keep me posted for updates. Thanks --- Do not understand answer. I went to the contacts name...tapped send message but it will not send....is that what you wanted me to do.....it is not just one contact...I have noticed it works only on the contacts that have iPhones I think --- Hi, Thank you for the information. iMessage works only on iPhones, iPads, iPod touches and any Mac running operating system. You have to make sure that these contacts are iMessage users too. Please verify that to your contacts. For added information, to be able to register to iMessage, just set up the email to iCloud. When you enter an email address or phone number into a new message, it will tell you if it is registered with iMessage automatically. Let me know if you have further questions. If I was able to answer or assist you on your question, kindly show your appreciation by clicking the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page. Thank you for choosing ExpertHelp. --- Hi, Were you able to read my post? As a follow up, here is how you can set up your iMessage. Tap on the Settings app from your home screen. Choose Messages. Set iMessage to ON and sign in with your Apple ID, choosing the phone number and email address(es) at which you'd like to receive iMessages. If I was able to answer or assist you on your question, kindly show your appreciation by clicking the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page. Thank you for choosing ExpertHelp. --- This is why I prefer to be able to talk to someone on the phone because I do not understand the answers sometimes and need to ask additional questions. This is so time-consuming vs. speaking live. What do you mean set up the email to iCloud? Is there a phone number I can call? --- Hi, We don't have phone support at the moment. I apologize if I am confusing you. Will let myself be clear as possible. Were you able to send iMessages on your iPad before? Can you please check your settings and please never hesitate to ask questions. Here are the things that you can check for your iMessage: Use WiFi Sometimes your cellular network can be the culprit. Hop on a WiFi connection and see if that works. When you log onto a WiFi connection, verify you can go to the internet (visit www.apple.com in Safari) Settings -> Wi-Fi -> Choose a hotspot Disable WiFi You may be connected to WiFi, but not logged in. There have been bugs where cellular data would not work when WiFi was on, even though you weren’t connected to a WiFi hotspot. When you log onto a WiFi connection, verify you can go to the internet (visit www.apple.com in Safari) Settings -> Wi-Fi -> Wi-Fi (OFF) Change the “Caller-ID” There have been bugs with using more than one caller ID. There have also been bugs with using an email address instead of a phone number. There have also been bugs when you don’t use the Apple ID email address as the Caller-ID. Settings -> Messages -> Receive At -> Caller ID -> Choose a Phone Number (or Apple ID) Disable iMessage on all other Apple devices There have been bugs with iMessage syncing using more than one iOS device. Make sure you disable the Mac version as well. Settings -> Messages -> iMessage (OFF) on all but one iOS device Restart iMessaging Settings -> Messages -> iMessage (OFF) on all iOS devices. Turn iMessages on one device at a time, verifying each device before moving onto the next. If all steps fail, the last thing we can do is to reset your iPad to factory settings. Please keep me posted for updates. Thanks --- I give up right now....my card will not be charged for the $48 put in holding will it --- Hi, Apologize for that. If you want to, we can set up another expert for you to take care of this and assist you. You can email [REDACTED EMAIL] if you wish to do so.