How to Fix HP Officejet 6700 Premium Error 0x61011bed?

Hello and welcome to ExpertHelp.com! My name is [REDACTED NAME] and I'm going to do everything in my power to answer your question to your full satisfaction! Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :) I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then. --- I'm ready, I've already turned it off/on twice, in addition unplugged it, waited 30 seconds and plugged it back in still get the same response about the printer head not being clean, removed, read, etc. --- I'm available now until 4:30 CST. --- Ok hang on and I'm checking the model --- ok --- Can you try removing all cartridges then place them back firmly? --- Did that no change. --- It says missing or failed printhead. --- The print head clean you did was the cleaning feature built on this printer right? --- I have no clue, sorry. --- When you power off the printer and power it back on can you check if the printer control panel is responsive or not like click on the setting or some menu in the control panel. --- I looked at the entire printer control panel and checked each one, I don't see anything wrong. --- Did a test print and it gave me the same error message noted below. Is there a certain menu option on this printer should check to ensure we have the right connectivity. --- The problem is the print head and it is not managed by any settings. Can you tell me how old the printer is? --- Most likely 6 years --- Just put in all new color cartridges, no change --- The problem is most likely the printhead. It is the bed where all the ink are installed and it is the part that moves from left to right. The print head can be replaced or cleaned if you are comfortable removing a few screws from the printer. --- I have no idea how to do this, I'm not tech savvy. Next step? --- Ok, let me get the steps for you --- Ok this: To clean the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Touch (right arrow), and then touch Setup. 3. Touch Tools, and then touch Clean Printhead. Let me know how this works --- Ok, if I need to buy a new printer head, just go to Office Depot or Best Buy? Also have no idea how expensive, would it be easier to buy a new printer? --- For a printer of 6 years old. Repair is not a good option in my opinion as other parts may fail as well after the repair. Yes you can just go to Best Buy or Office Depot and get another OfficeJet or DeskJet printer. --- I've very much enjoyed helping you with your HP question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen. By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason. Accept Answer Thanks for allowing us to help you! --- I've very much enjoyed helping you with your HP question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen. By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason. Accept Answer Thanks for allowing us to help you!