How to Fix HP Envy 4500 Printer Error: 'Cannot Print on Paper Shorter Than 4.9x/12.5'?
Asked Oct 5, 20170 views1 answer
I am experiencing an issue with my HP Envy 4500 printer. It was working well, but now it won't print and displays the error message "cannot print on paper shorter than 4.9x/12.5." I need help correcting this issue. Thank you!
Troubleshooting the HP Envy 4500 Printer Error: "Cannot Print on Paper Shorter Than 4.9x/12.5"
If you're encountering the error message stating that your HP Envy 4500 printer "cannot print on paper shorter than 4.9x/12.5," there are several steps you can take to resolve this issue. This guide will help you troubleshoot the problem effectively.
Understanding the Error
This error typically occurs when the printer detects that the paper size set in the printer settings does not match the paper loaded in the tray. The HP Envy 4500 has specific requirements regarding paper dimensions, and using paper that doesn't meet these requirements can lead to printing issues.
Steps to Resolve the Issue
Step 1: Check Paper Size in the Printer Tray
- Open the Paper Tray: Carefully pull out the paper tray from the printer.
- Verify Paper Size: Ensure that the paper you are using meets the minimum size requirement:
- The paper must be at least 4.9 inches wide by 12.5 inches long.
- Adjust the Paper Guides: Make sure the paper guides are snug against the edges of the paper to prevent misalignment.
Step 2: Adjust Printer Settings
-
Access Printer Settings:
Expert Answers
EC
Elixir Cada
Answered Oct 5, 2017
If your HP Envy 4500 printer is giving you an error about the paper being too short, it’s likely related to the paper size settings. You can resolve this by adjusting the paper size in the print settings before you send your document to print.
To do this, open the document you want to print and navigate to the print settings. Look for an option that allows you to select the paper size. Make sure it’s set to the default size that matches the paper you have loaded in the printer, which is usually A4.
After adjusting the paper size, it’s a good idea to reset the printer. This can help clear any lingering issues and ensure that the printer is ready to go. Once you've done that, try printing a test page to see if the problem has been resolved. If everything is set correctly, your printer should be able to print documents without any further issues.
If you encounter the same problem again in the next month, feel free to reach out for further assistance.
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