How to Fix Fire TV Device Type Not Allowed (EC21) Error?
Asked Jun 8, 20180 views1 answer
Hello, I am experiencing issues with my Fire TV. It displays a message saying that the device type is not allowed (EC21). My [REDACTED NAME] accidentally accessed the KODI app, which we never registered, so I instructed [REDACTED NAME] to exit immediately. After that, we reset the device, but now it is not functioning at all. I need help to resolve this issue.
Troubleshooting Fire TV Device Type Not Allowed (EC21) Error
Experiencing issues with your Fire TV can be frustrating, especially when faced with messages like "device type is not allowed" (EC21). This guide will provide you with comprehensive troubleshooting steps to resolve this issue, along with best practices for using your Fire TV.
Understanding the Issue
The EC21 error typically indicates that your device is accessing a third-party application or service that is not registered or approved for use on your Fire TV. In this case, it seems that your Fire TV encountered issues after accessing the KODI app. Follow the steps below to troubleshoot and resolve the problem.
Step-by-Step Troubleshooting
Step 1: Perform a Basic Restart
- Unplug the Device: Disconnect the power cord from your Fire TV for at least 30 seconds.
- Plug it Back In: Reconnect the power source and wait for the device to boot up.
- Check for Issues: Observe if the error message appears again.
Step 2: Reset the Device Using the Remote
If a basic restart does not work, you can perform a reset using your remote:
- Press and Hold Buttons: Simultaneously press and hold the Select and Play/Pause buttons.
- : Hold the buttons for about five seconds until the device reboots.
Expert Answers
EC
Elixir Cada
Answered Jun 8, 2018
To troubleshoot your Fire TV issue, start by resetting the device using the remote. Press and hold the Select and Play/Pause buttons simultaneously for about five seconds. This should prompt the device to reboot. After it restarts, check if the problem persists.
If you've already unplugged the power source and restarted the device but still see the same error message, it’s important to ensure that you see the Amazon logo on your TV during the reboot process. This indicates that the device is starting up correctly.
In your case, it seems that you were using a third-party app called SET TV, which may have contributed to the issue. If the error continues, consider restoring the device to its factory default settings. After doing this, you'll need to redownload the SET TV app. Once it’s reinstalled, you may need to log in again. If you don’t have the login credentials, reach out to the person who set up the device for you.
If you encounter any difficulties creating a new SET TV account, keep in mind that the website might be down temporarily, so you can try again later. If the problem resurfaces or if you have any other questions, don’t hesitate to reach out for further assistance.
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