How to Fix Fire TV Device Type Not Allowed (EC21) Error?
Troubleshooting Fire TV Device Type Not Allowed (EC21) Error
Experiencing issues with your Fire TV can be frustrating, especially when faced with messages like "device type is not allowed" (EC21). This guide will provide you with comprehensive troubleshooting steps to resolve this issue, along with best practices for using your Fire TV.
Understanding the Issue
The EC21 error typically indicates that your device is accessing a third-party application or service that is not registered or approved for use on your Fire TV. In this case, it seems that your Fire TV encountered issues after accessing the KODI app. Follow the steps below to troubleshoot and resolve the problem.
Step-by-Step Troubleshooting
Step 1: Perform a Basic Restart
- Unplug the Device: Disconnect the power cord from your Fire TV for at least 30 seconds.
- Plug it Back In: Reconnect the power source and wait for the device to boot up.
- Check for Issues: Observe if the error message appears again.
Step 2: Reset the Device Using the Remote
If a basic restart does not work, you can perform a reset using your remote:
- Press and Hold Buttons: Simultaneously press and hold the Select and Play/Pause buttons.
- : Hold the buttons for about five seconds until the device reboots.
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