How to Fix Epson WF-5620 Error Code 0x98: Troubleshooting Guide
Asked Nov 19, 20160 views1 answer
I am experiencing an error code 0x98 on my Epson WF-5620 printer. I need help understanding what this error means and how I can resolve it. Any guidance or troubleshooting steps would be greatly appreciated.
Understanding Epson WF-5620 Error Code 0x98
The error code 0x98 on your Epson WF-5620 printer typically indicates a hardware failure. This error can be frustrating, but understanding its implications and knowing how to troubleshoot can help you resolve the issue effectively.
What Does Error Code 0x98 Mean?
The 0x98 error signifies that there is a serious internal hardware issue with your printer. This is not a minor glitch; often, it points to a malfunctioning component that may require professional assistance or replacement.
Initial Troubleshooting Steps
Before jumping to the conclusion of a hardware failure, you can try a few basic troubleshooting steps to see if the issue can be resolved:
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Power Cycle Your Printer
- Turn off your printer.
- Unplug the power cord from the outlet.
- Wait for about 5 minutes.
- Plug the power cord back in and turn on the printer.
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Check for Paper Jams
- Open the printer cover and check for any paper jams or foreign objects that might be obstructing the printer's internal mechanisms.
- Remove any stuck paper carefully.
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Inspect Ink Cartridges
Expert Answers
CT
Charles Totherow
Answered Nov 19, 2016
To address the error code `0x98` on your Epson WF-5620, it's important to understand that this typically indicates a hardware failure. If you've already tried unplugging the printer and plugging it back in without any improvement, it’s likely that the printer will need to be replaced.
Since you mentioned that you’ve been in contact with Epson support and they are sending you a new unit, that’s a good step forward. Epson is generally reliable when it comes to replacements, and it’s not uncommon for them to allow you to keep the faulty printer without requiring a return.
If you encounter this issue again in the future, or if you have any other concerns, you can always reach out to Epson support for assistance. They can guide you through troubleshooting steps or help with any warranty-related questions. In the meantime, it sounds like you're on the right track with the replacement process.
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