Melissa Pilones

-Over 8 years in Information Technology experience. -3 years experience in Dell XPS systems for hardware -Passed Dell Certified Systems Expert exams -3 Years Technical Support for software under premium support (Software issues (virus removal , email issues , pc optimization , no boot issues , password issues , data recovery , browser issues etc.. -2 years technical trainer for software (Virus, tweaking windows, email..) -Advanced knowledge in Windows XP , Vista , Windows 7 and Windows 8 -Supports U.S and Canada based customers -Knowledgeable in Android, IOS and RIM. -knowledgeable in different kinds of browsers (Internet explorer , mozilla, chrome etc..) -Provides support to Home User, Small business up to Corporate Business Groups.