Quennie L.

I have been a Technical Support Specialist with various companies. I was part with one of the network firm before - Cisco and supported their dedicated router which is Linksys. My job was to support/troubleshoot, configure and ensure customer satisfaction for the product and any wireless-enabled devices linked to it. Worked with Hewlett-Packard as well so i am knowledgeable on dealing and diagnosing with hardware parts of the products mainly laptops and desktops. The support included PC tune up, Virus removal, installation for any application for the device etc. Skillful in resolving software issues since joined Microsoft support before as a consultant. Scope of support was any relation to the brand but not limited to ranging from Windows XP,Vista,7 and 8 and their versions;MS Office;MS Outlook;Virus removal,PC optimization and other Microsoft applications recognized. Also familiar with handling basic issues/configuration for Android phones and apps.